Sailor Moon Luna Cat Lens Case

Take B5G5 as an example👇

• 1. What items are returnable?

✍ Within 14 days of the order date

✍ In original condition: resell-able

✍ Unopened or Unused

✍ In the original packaging

• 2. How long can the customer return the goods?

Our return, exchange &refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

• 3.  What should we do if our products need to be returned due to our reasons?

If your order has a problem, contact us by email@contact@esoeye.com or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

👉 Received defective product?

👉 Received the wrong product?

👉 Received a product not as described?

Solution: We replace it!

If you receive your product from us with the above issues, please hold the product and all packaging. With your cooperation and a photo of your package and item(s), we will investigate, offer a solution and ship out any replacements needed.

• 4. Which party is responsible for the freight when the product is returned?

The customer is responsible for associated shipping costs unless products are defective, or wrong.

• 5. How to refund if the customer is not satisfied？

We will check the status of the order and deal with it as soon as possible. In the case of a refund, the payment will be returned to your account according to your payment method.

Once we have processed your refund, you will receive a confirmation email from us. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.

 

🗣If you have any questions, please contact us at contact@esoeye.com