1. Logistics Range: Does Esoeye ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
- Papua New Guinea
2. How much does shipping cost?
You can enjoy free shipping on orders over US$29. Otherwise, it costs US$9.99 (default Logistics).
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel.
Processing Time: 1-2 business days
Standard Shipping Time: 7-20 business days
The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is hard to control. This is what we are working on all the time to make it better and improved.
Asking for forgives for any inconvenience
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at email@example.com. We’ll either resent a new one to you or give you a full refund.
Any questions, be free to contact us, and we will get back to you at the first chance!
Thank you all for your concern and support!