Customer Support Service Notice & Assistance Guidelines
Customer Support Service Notice & Assistance Guidelines
Thank you for your continued support and interest in our store!💖
Due to a high volume of incoming inquiries, our customer support team is committed to delivering the most accurate, detailed assistance to address your needs. To maintain the quality of our responses and ensure every query gets proper attention, we have established specific service hours for handling customer messages. If you reach out to us outside these hours, please rest assured that we will prioritize your message and respond as promptly as possible once our team is back online.
To help us assist you efficiently, please include these details:
- The specific style, color, and prescription of your desired contact lenses (e.g., "Monthly Disposable Lenses - Style: Dawn Color Contacts, Color: Green, Prescription: -2.50")
- A clear description of your issue/request (e.g., "Wear-related: Discomfort after 4 hours of use"; "Purchase issue: Order #ES12345 not delivered"; "After-sales: Damaged lens in package received on [date]")
We truly appreciate your patience and understanding as we work to provide you with the best possible service experience.
Wishing you a wonderful day and sparkling eyes! ✨
Warm regards,
Cici
Cici
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